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Churn

Understand what drivers impact churn and discover the best way of minimizing it.
Understand how you can mitigate churn
The loss of customers over a specified period of time is one of the most important metrics a company can track. Understand what drivers impact churn and discover the best way to minimize it. Various drivers can affect this such as
  • Marketing
  • Pricing
  • Voice of the Customer (VoC)
  • Customer journeys
  • Net promoter Score (NPS)

Alviss AI makes it possible to actually measure the impact of these and also include external variables such as competitor pricing, seasonality, macro economical factors etc. But we don't stop there, we make it possible to compare various scenarios to find the optimal strategies to minimize your churn.
What you can expect
  • 10 - 15%
    Sales increase via CX investments
  • 10 - 25 %
    Reduce in churn rate

Understand the drivers
Get an understanding of how various drivers impact churn, such as
  • Brand
  • Distribution
  • Macro Economical factors
  • Media Investments
  • Pricing
  • Competitors
Understand what factors drive the acquisition of new customers vs the impact they have on lost customers.
Experiment
Benefit from the ability to simulate various realistic scenarios to quickly understand how to best minimize churn. What levers maximize the acquisition of new customers? How can we minimize the amount of lost customers at the same time?
Increase Customer Satisfaction
Knowing what the key drivers of churn are gives you an advantage. It also provides you with the opportunity and ability to act on it. See how this can also help increase the customer satisfaction of your business.
Insights
  • what driver churn? season, marketing, branding, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    What factors impact our churn rate?
    Measure the full impact of drivers such as marketing, macro economy, seasonality, branding etc.
  • impact of macro factors such as inflation, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    How will inflation affect our sales and revenue?
    See the impact of various macro economic scenarios and find the optimal actions to mitigate the effects - or seize opportunities that you were not aware of.
  • what role does inflation pay? business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    What role do our competitors play in our churn?
    Investigate how different competitors impact your business.
  • how does churn effect other kpis, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    How does churn affect our bottom line?
    Understand how pricing influence getting new customers and at the same time measure how it impacts your bottom line.
  • why did our churn rate suddenly change? business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    Why did our churn rate suddenly increase?
    Is it just a seasonal swing? Is it macro economic factors? Did we not spend enough on our marketing investments?
    Commercial Navigator helps you gain insights fast.
  • effect churn with marketing, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    How much does marketing impact my churn rate?
    Is marketing really an effective lever to control your churn rate? Or are there better options available?
Reduce churn rate up to 25 %
Customer Case: Forecast fuel sales
How we help Uno-X with demand forecasting of fuel sales on an SKU level per gas station
Read Now!
Take it to the next level
Move beyond focusing on a single commercial objective.
Our total business approach can combine multiple
use cases into one model.
  • Churn
  • Customer Acquisition
  • Brand Awareness
  • Sales
  • Customer Experience
  • Demand Forcasting

We call this "Holistic Business Measurement and Optimization".
Learn more
Ready for the next step?
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