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Customer Experience

Measure your customer experience and see it's impact on your revenue
Do you know your RoCXi? (Return on Customer Experience Investments)
Today's competitive landscape is tough and customer experience (CX) is increasingly becoming a more important area of focus. Find out what, how and why you should invest in CX and measure your RoCXi by leveraging your relevant data in our platform:

  • Customer loyalty
  • Customer satisfaction
  • Voice of the Customer (VoC)
  • Customer journeys
  • Net promoter Score (NPS)
Alvis AI makes it possible to actually quantify and measure CX impact and calculate your RoCXi. It also gives you the tools you need to optimise your CX investments.
What you can expect
  • 10 - 15%
    Sales increase via CX investments
  • 10 - 25 %
    Reduce in churn rate
How we can help with Customer Experience
Customer Experience is vital to a business, but how big of an impact is key to understand in order to choose the right strategy and maximise the return of your investments in CX.

We feed your CX related data into our AI software and provide you with a model that is able to quantify its impact on your sales, and what affects your CX.

Understand the drivers
Get an understanding of how various drivers such as
  • Customer Support Response Time
  • Shipping Time
  • Media Investments
  • Pricing
impact customer experience and learn how customer experience in itself affects sales.
Experiment
Utilise the ability to simulate various scenarios to quickly understand how to best minimise churn. See what levers maximise the acquiring of new customers while also minimising the loss of customers.
Increase Customer Satisfaction
Take action on knowledge you get from Alviss AI and impact the key drivers to minimise churn and to increase customer satisfaction.
Insights
What sort of questions can be answered with respect to customer experience?
  • effect of customer experience on sales, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    How does the customer experience impact my sales?
    Having the ability to quantify the impact of customer experience on sales makes it possible to actually decide how many resources should be dedicated to it.
  • impact on brand awareness, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    How does customer experience impact my brand awareness?
    We give you the ability to understand how the customer experience also influences other commercial objectives such as brand, churn etc.
  • how to boost customer expereince, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    What are the biggest levers I have to alter CX?
    Understand how different drivers impact your customer experience, and in turn how customer experience impacts other commercial objectives.
  • is it worth it, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    How would sales be affected if we stopped investing in CX?
    Understand the impact of budgeting decisions such as reducing CX investments in favour of boosting distribution channels, for example.
  • roi on customer experience investments
    What is my RoCXi on the investments I made?
    Quantify the impact of your customer experience efforts and see how they actually affect your sales and what return you get.
  • most effective brand strategy, business Intelligence, Predictive Analytics, Marketing Mix Models, Artificial Intelligence
    What is the most effective strategy to improve CX?
    Utilising the ability to simulate various scenarios provides you with an understanding of the best way to improve customer experience.
Customer Case: Forecast fuel sales
How we help Uno-X with demand forecasting of fuel sales on an SKU level per gas station
Read Now!
Measure the impact of your NPS on sales
Ready for the next step?
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Take it to the next level
Move beyond focusing on a single commercial objective.
Our total business approach can combine multiple
use cases into one model.
  • Churn
  • Customer Acquisition
  • Brand Awareness
  • Sales
  • Customer Experience
  • Demand Forcasting

We call this "Holistic Business Measurement and Optimization".
Learn more